Last updated February 05, 2025

1. INTRODUCTION

This Return and Refund Policy (“Policy”) outlines the terms and conditions under which refunds and returns are processed on Roasters Map, a platform operated by Roasters Map, Canada (“Roasters Map,” “we,” “our,” or “us”).

Roasters Map operates under three distinct business models, each with different return and refund policies:

•As a Direct Seller: Roasters Map directly sells certain coffee-related products and services, including barista training courses, coffee brewing equipment, and Roasters Map branded merchandise.

•As a Marketplace Facilitator: Roasters Map allows independent Sellers to list and sell their own coffee-related products and services. In such cases, Sellers are solely responsible for their own refund and return policies.

•As a Directory Platform: Roasters Map provides paid and free directory listings for coffee roasters, with paid listings available either as a one-time lifetime fee (for early adopters) or as a recurring subscription (for future sign-ups).

By using Roasters Map, purchasing products or services, or listing items on the platform, you acknowledge and agree to comply with this Return and Refund Policy.

2. DEFINITIONS

For clarity and consistency, the following terms shall have the meanings assigned to them:

•Roasters Map: The platform owned and operated by Roasters Map, Canada, that facilitates marketplace transactions, sells products and services directly, and provides directory listings.

•Buyer: Any individual or business entity that purchases products, services, or event tickets from Roasters Map or third-party Sellers on the platform.

•Seller: Any individual or business entity registered to sell coffee-related products or services on Roasters Map’s marketplace.

•Paid Listing: A directory listing that Sellers or businesses purchase to enhance their visibility on Roasters Map. Paid listings may be a one-time lifetime purchase (for early adopters) or a recurring monthly/annual subscription (for future sign-ups).

•Subscription Plan: A recurring paid listing model where businesses pay monthly or annually for a premium directory listing.

•Marketplace Transaction: Any sale of a coffee-related product or service completed between a Buyer and a Seller through Roasters Map’s marketplace.

•Direct Sale: A transaction in which Roasters Map itself, rather than a third-party Seller, is the seller of the product or service.

•Digital Product: Any electronically delivered product, such as e-books, templates, online barista courses, or downloadable guides.

•Non-Refundable Item: A product or service for which refunds are not permitted under any circumstances.

•Chargeback Fraud: A situation where a Buyer fraudulently disputes a charge with their payment provider after receiving the product or service.

•Force Majeure: An event outside of Roasters Map’s control that may delay or prevent the processing of returns or refunds, such as natural disasters, government actions, or technical failures.

3. REFUND POLICY FOR DIRECTORY LISTINGS (PAID LISTINGS)

3.1 Lifetime Paid Listings (One-Time Payment, Non-Refundable)

For early adopters who purchase lifetime directory listings, the following policies apply:

•Non-Refundability: Payments for lifetime paid listings are strictly non-refundable once the listing is published, regardless of usage, voluntary removal, or business discontinuation.

•Lifetime Access: A lifetime listing remains active for the operational lifetime of the Roasters Map platform unless removed due to a policy violation.

•Policy Violations: If Roasters Map removes a listing due to violations of our Terms of Service, fraudulent activity, misleading information, or illegal content, the Seller is not eligible for a refund.

•Service Discontinuation: If Roasters Map discontinues the paid listing feature entirely, existing listings will remain visible for the duration of the platform’s operation. No refunds will be issued in such cases.

3.2 Recurring Paid Listings (Monthly/Annual Subscription Plans)

For Sellers who sign up under the recurring subscription model, the following refund terms apply:

•Non-Refundability of Charges: Once a subscription payment is billed, it is non-refundable.

•Cancellation Policy: Sellers may cancel their subscription at any time, but cancellation will only affect future billing cycles. The current billing period will not be refunded.

•Service Suspension for Non-Payment: Failure to renew the subscription or a failed payment may result in temporary suspension or permanent removal of the listing.

•Policy Violations: If a listing is removed due to non-compliance with Roasters Map’s Terms of Service, misleading business claims, or inappropriate content, the Seller is not entitled to a refund.

•Billing Errors: If you believe you were billed in error, you may contact [email protected] within 10 business days of the charge. Refunds for billing errors will be evaluated on a case-by-case basis.

4. RETURNS AND REFUNDS FOR MARKETPLACE TRANSACTIONS (SELLER-MANAGED POLICIES)

4.1 Products & Services Sold by Independent Sellers

•Each Seller on Roasters Map’s marketplace is fully responsible for setting and managing their own return and refund policy, which must be clearly displayed on their product or service listings.

•Buyers are expected to review the Seller’s refund and return policy before purchasing any item.

•Buyers requesting a refund or return must directly contact the Seller and follow the Seller’s return procedure.

•If a Seller offers refunds, they must process them within 5-10 business days of receiving a valid return request.

4.2 Seller Responsibilities

•Sellers must clearly state their return and refund policies, including return timeframes, conditions, and any restocking fees.

•If a Seller fails to process refunds as per their stated policy, Roasters Map may suspend or remove their Seller privileges.

•All Sellers must comply with applicable consumer protection laws and Roasters Map’s Marketplace Policies.

4.3 Roasters Map’s Role in Dispute Resolution

•If a Buyer and Seller fail to resolve a dispute, Roasters Map may mediate the dispute; however, we do not guarantee refunds or returns.

•If a Seller has repeated disputes with Buyers due to poor service, Roasters Map may withhold payouts or suspend the Seller’s account.

5. RETURNS AND REFUNDS FOR ROASTERS MAP DIRECT SALES

Roasters Map directly sells certain coffee-related products and services, including, but not limited to:

•Barista Training Courses (Online & In-Person)

•Coffee Brewing Equipment (Grinders, Brewers, Espresso Machines, etc.)

•Roasters Map Branded Merchandise (Apparel, Mugs, Accessories, etc.)

This section governs returns, refunds, and cancellations for items and services purchased directly from Roasters Map.

5.1 General Return & Refund Policy

•Timeframe for Returns: Customers may return eligible physical products within 14 calendar days of receipt for a refund or exchange, subject to the conditions listed below.

•Eligibility Criteria: To qualify for a return, products must be unused, in their original packaging, and include all accessories, manuals, and proof of purchase.

•Condition of Returned Items: Products must not be damaged, altered, or show signs of use to qualify for a refund or exchange.

5.2 Items That Cannot Be Returned

The following items are non-returnable and non-refundable under any circumstances:

•Digital Products: E-books, downloadable guides, templates, and online barista courses once accessed.

•Perishable Items: Coffee beans, ground coffee, or any other consumable products.

•Personalized or Custom-Made Products: Any product that has been customized to the buyer’s specifications.

•Gift Cards or Promotional Items: Any vouchers, gift cards, or free promotional merchandise.

•Used or Damaged Items: Items that show signs of wear, damage, or missing components.

•Final Sale or Clearance Items: Products marked as final sale at the time of purchase.

5.3 Inspection & Final Approval of Returns

•Roasters Map will inspect all returned items upon receipt.

•If the returned item does not meet the return eligibility criteria, the return request will be rejected, and the item will be sent back to the customer at their expense.

•The decision of our quality inspection team is final in determining whether a return qualifies for a refund or exchange.

5.4 Return Authorization & Procedure

•Customers must obtain confirmation from Roasters Map before sending a return. Unauthorized returns will not be accepted, and Roasters Map is not responsible for lost or unapproved shipments.

•To initiate a return, the Buyer must:

•Contact Roasters Map at [email protected] with their order details, reason for return, and supporting evidence (e.g., photos of damaged or defective items).

•Await confirmation and return authorization from Roasters Map. Returns sent without prior authorization will not be accepted.

•Arrange and cover the cost of return shipping. The customer is solely responsible for return shipping fees unless the return is due to a Roasters Map error (e.g., an incorrect item).

•Ship the item within 7 days of receiving return authorization using a trackable shipping method.

•Provide Roasters Map with the tracking details to confirm the return shipment.

Important Notes:

•Customers must ensure that the product is securely packaged to prevent damage during transit. Roasters Map is not responsible for items damaged or lost during return transit.

•If the return is due to buyer’s remorse (e.g., ordering the wrong product), Roasters Map will not cover return shipping costs.

•If the item does not meet return eligibility criteria, the return request will be rejected, and the item will be returned to the customer at their expense.

•Refunds will only be processed after the returned item passes our quality inspection.

5.5 Refund Processing & Payment Method

•Refunds for approved returns will be processed within 7–10 business days after the returned item passes inspection.

•Refunds will be issued to the original payment method used at checkout.

•Depending on the customer’s bank or payment provider, it may take an additional 5–7 business days for the refund to reflect in the account.

•Shipping fees and return shipping costs are non-refundable, except in cases where the item was received damaged or incorrect.

5.6 Order Cancellation Policy

5.6.1 Customer-Initiated Cancellations

•Cancellation requests must be submitted by emailing [email protected] as soon as possible.

•If the order has already been shipped, cancellation will not be possible, and the Buyer must proceed with the return process after receiving the item.

•Digital products and services cannot be canceled once accessed or downloaded.

5.6.2 Roasters Map-Initiated Cancellations

•Roasters Map reserves the right to cancel orders under the following circumstances:

•Product Unavailability: If the item is out of stock and cannot be restocked within a reasonable timeframe.

•Pricing or Listing Errors: If there is a pricing mistake or product listing error.

•Suspected Fraud: If the order appears fraudulent or violates our payment security policies.

•Shipping Restrictions: If the Buyer’s address falls outside of our serviceable locations.

•In the event that Roasters Map cancels an order, a full refund will be issued to the customer.

6. COFFEE INDUSTRY EVENTS & WORKSHOPS

Roasters Map hosts its own events and lists third-party events related to the coffee industry, such as workshops, training programs, and networking sessions.

6.1 Roasters Map-Organized Events

For events and workshops directly organized by Roasters Map, the following policies apply:

• Refund Eligibility:

Full refunds are available if cancellation is requested at least 7 days before the event date. No refunds will be provided for cancellations made less than 7 days before the event.

• Rescheduling & Cancellations by Roasters Map:

Roasters Map reserves the right to reschedule or cancel events due to unforeseen circumstances (e.g., low enrollment, venue issues, or force majeure events). If Roasters Map cancels an event, all registered attendees will receive a full refund.

6.2 Third-Party Events

For events listed on Roasters Map but hosted by third-party organizers, refund policies are determined by the event organizer.

•Buyers must review the event organizer’s refund and cancellation policy before purchasing tickets.

•Roasters Map is not responsible for processing refunds, cancellations, or changes made by third-party organizers.

•Any disputes regarding third-party event refunds must be handled directly with the event organizer.

7. FORCE MAJEURE CLAUSE (UNFORESEEN EVENTS)

Roasters Map is not liable for delays, interruptions, or failure to process returns and refunds due to circumstances beyond our control, including but not limited to:

•Natural disasters (e.g., earthquakes, floods, hurricanes, pandemics)

•Cyberattacks, system failures, or data breaches

•Government regulations or legal restrictions

•Supply chain disruptions affecting inventory and fulfillment

•Platform outages or unexpected maintenance

If a force majeure event prevents us from fulfilling our obligations, we will notify affected customers and attempt to find alternative solutions, such as rescheduling, issuing store credits, or providing refunds where possible.

8. FRAUD PREVENTION & ABUSE CLAUSE

Any attempt to abuse the return and refund policy, including fraudulent chargebacks, repeated refund requests, or false claims, may result in the suspension or permanent termination of your account.

Roasters Map reserves the right to:

•Withhold refunds if fraud or abuse is suspected.

•Refuse refunds in cases of misuse, damage caused by the Buyer, or dishonest return claims.

•Take legal action against individuals or entities engaging in refund fraud.

9. CONTACT INFORMATION

For any inquiries regarding returns, refunds, or cancellations, please contact:

Email: [email protected]